Refund Policy

1. Wathim Does Not Charge for Guidance

The guides, country pages, fee tables, and FAQs on wathim.com are free to read. We do not run paid packages, consulting retainers, or processing services. Because no payment is taken by Wathim, there is no consulting fee to refund.

If a website or person claims to charge Wathim fees on our behalf, please report it to support@wathim.com so we can investigate.

2. Optional Tips and Donations

If we ever open a tips, donations, or supporter channel, the following applies:

• Tips are voluntary and non refundable once processed by the payment provider.
• Cancellation requests must be sent in writing via email to support@wathim.com.
• We may refund accidental duplicate charges within a reasonable period at our discretion.

3. Why Refunds From Wathim Do Not Apply to Government Outcomes

Because Wathim does not file or process applications, the following situations are not eligible for any refund from us:

• Your application is refused by the relevant authority
• You decide not to proceed with an application
• A medical, biometric, or document step does not go your way
• Your sponsor or employer changes their decision
• You change country, emirate, or service type
• Rules or fees change after you start an application
• Your file is delayed by a portal, typing centre, or courier

4. Exception: Wathim Billing Errors

If Wathim ever introduces a paid feature and you are charged in error, we will:

• Refund the incorrect charge in full to the original payment method
• Or, at your preference, apply equivalent credit toward a future paid feature

This exception covers Wathim billing mistakes only. It does not cover charges by any government portal, typing centre, courier, or third party.

5. Government and Third-Party Fees

6. Future Paid Features

If we introduce optional paid features such as premium guides or downloadable templates, refund terms will be published on the relevant feature page:

• Refund eligibility, time limits, and conditions will be shown before purchase.
• Where required by law, statutory rights to a cooling off period will be honoured.
• Any paid feature terms will sit alongside this policy and will not override your statutory rights.

7. How to Reach Us About a Payment

If you believe you have been charged in error by Wathim:

1. Email us with the charge details and a copy of the receipt at support@wathim.com, including your full name, the date of the charge, and the reason for the request.
2. We will review your request within 7 business days and respond with our decision.
3. Approved refunds are returned to the original payment method within 14 business days.

8. Contact Us

If you have any questions about this Refund Policy, please contact us: