Saudi Arabia
Tawakkalna
Saudi Arabia's national super-app from SDAIA. 1,300+ services including digital Iqama, vehicle wallet, Hajj/Umrah permits, and global access from August 2025.
Overview
Tawakkalna (ta.sdaia.gov.sa) is Saudi Arabia's national super-app, built and operated by the Saudi Data and Artificial Intelligence Authority (SDAIA). Originally launched as the kingdom's pandemic health-pass in 2020, Tawakkalna has matured into a single-front-door for over 1,300 government services through partnerships with 350+ public and private entities. As of 2026 it has more than 35 million users and over one million daily active users, making it the most-used Saudi government app alongside Absher.
Where Absher is the Ministry of Interior portal (Iqama renewal, traffic, passports, exit visas), Tawakkalna is the wider government super-app: digital ID and Iqama wallet, vehicle and driving licence card display, Hajj and Umrah permit issuance and viewing, education record access, social development services, and a daily-life concierge for residents and visitors. For pilgrims it carries the Makkah Route programme features (educational content, crowd density at the Two Holy Mosques, permit viewing), and for citizens it ties into family services and government transactions that are not Interior-related.
Two facts matter operationally. First, since SDAIA's August 2025 update, Tawakkalna's digital government services can be accessed worldwide; users can log in, view documents, and use most services from anywhere with internet, which removes the previous in-kingdom-only restriction. Second, SDAIA's stated 2026 target under Vision 2030 is that all government services become accessible through Tawakkalna, which means the service catalog will continue to expand. Confirm specific transaction availability and fees on the live app before assuming any flow.
Services offered
- Digital Iqama and ID wallet
- Vehicle and driving licence wallet
- Hajj and Umrah permits
- Health, education, and family services
How to access
1. Install Tawakkalna
Download Tawakkalna from the App Store or Google Play. Publisher is SDAIA. The app is free with no in-app purchases. Available in Arabic, English, and many of the languages spoken by the Hajj and Umrah pilgrim populations.
2. Register with Iqama or National ID
Open the app, enter your Iqama number (residents) or National ID (citizens) or border number (visitors), and a Saudi mobile in your name. The app cross-checks against the Civil Affairs and MOI databases.
3. Complete Nafath authentication
Tawakkalna binds to Nafath for any sensitive transaction. Install Nafath if you do not already have it, complete the face-scan, and approve the binding from inside Nafath. After this, logins and approvals on Tawakkalna are biometric.
4. Add your wallet items
Open Wallet inside the app. The Iqama or National ID appears automatically. Add your vehicle, driving licence, and insurance through the prompts that pull from MOI and the insurer databases. Confirm any details that look off.
5. Use the app for daily-life services
From the home screen, surface Hajj and Umrah permits during the season, view dependents under Family Services, present the Iqama at counters, and tap into 1,300+ services discovered through search or the home tiles.
FAQs
Increasingly yes. Absher remains the Ministry of Interior portal for Iqama, passports, and traffic, but Tawakkalna is the kingdom-wide super-app for services from many other authorities (Ministry of Health, Ministry of Education, Ministry of Hajj and Umrah, Saudi Post, social development). Most residents and citizens now use both.
Yes. The digital Iqama displayed on Tawakkalna and on Absher is legally sufficient under the Ministry of Interior's digital identity framework. It is accepted at hotels, traffic stops, hospital admissions, and most government counters. Carrying the plastic Iqama is no longer required for routine purposes.
Yes. Visitors register with their border number and receive a visitor-tier account that supports a Tawakkalna passcode (for identity verification at hotels and venues), Hajj and Umrah permit viewing, and a small set of public services. The full resident features require an Iqama.
Absher is the Ministry of Interior's resident-facing portal; Tawakkalna is SDAIA's super-app aggregating services from many ministries. There is significant overlap (both show the digital Iqama, both let you pay traffic fines through SADAD) but Tawakkalna's catalog is broader and includes services outside the MOI scope.
Yes since the August 2025 update. SDAIA opened global access, so residents and citizens can log in, view their digital documents, and use most services from anywhere with internet. Some transactions still require Nafath face-scan, which works internationally if the bound device has internet.
During the Hajj season, the app surfaces the Hajj permit application under the relevant service tile. Domestic Hajj permits are issued through Nusuk and the linked Tawakkalna integration; international pilgrims work through the Nusuk platform separately. Permit viewing inside Tawakkalna is once issued.
A one-time code generated inside the app that visitors and residents can use to confirm their identity to a third party (hotel, venue) without showing the full ID. The third party enters the passcode in their own Tawakkalna verification flow and sees only the necessary minimum (name and validity).
No. Sehhaty is the dedicated Ministry of Health app for primary care appointments, vaccinations, prescriptions and the unified health record. Tawakkalna shows certain health snapshots (Sehhaty-linked vaccination history) but the operational health flows happen in Sehhaty. They are complementary.
Related paperwork
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